Yankee Marine Co. (Pty) Ltd
Effective date: 2026/03/24
We want you to be clear on how returns, refunds, repairs, replacements, and cancellations are handled when you buy from Yankee Marine Co. (Pty) Ltd.
This policy should be read together with our Terms and Conditions.
South African consumers have rights under the Consumer Protection Act, including rights related to defective goods, fair dealing, and certain cancellations. Online transactions are also affected by the Electronic Communications and Transactions Act.
To qualify for a return where a return is permitted, the item must usually:
We may inspect returned items before approving a refund, replacement, repair, or store credit.
If you receive goods that are defective, damaged, or not what you ordered, please contact us within 7 days of delivery at Email: info@yankee.co.za Phone: Hennie Kaufman: 082 581 7907 / Vincent Kauf: 072 473 4553 / Mike Reynders: 071 347 6222.
Where required by law, you may be entitled to a repair, replacement, or refund, depending on the circumstances and the condition of the goods. The Consumer Protection Act provides consumer protections in relation to defective or unsafe goods and fair consumer treatment.
We may ask for:
Subject to law, we may accept change-of-mind returns for standard, non-custom products within 7 days of delivery, provided the goods are unused and in resaleable condition.
Approved change-of-mind returns may be subject to:
Refunds for change-of-mind returns will not include original delivery charges unless required by law.
The following are generally not returnable unless defective, incorrectly supplied, or required by law:
This is important for Yankee Marine because many products may be cut, engraved, fabricated, or configured for a specific boat.
Once a product has been installed, used, altered, or fitted to a vessel, a refund may not be available unless the item is defective or your rights under applicable law require a different result.
For service-related concerns, please contact us so we can inspect the issue and decide whether repair, correction, replacement, or another remedy applies.
For custom fabrication, fit-outs, quoting, bulk orders, OEM work, and special sourcing:
The Consumer Protection Act allows cancellation of certain advance reservations, bookings, or orders, subject to a reasonable cancellation charge depending on the circumstances.
Where a sale results from direct marketing and the law grants a cooling-off right, the customer may have the right to cancel within the applicable legal period. South African consumer guidance explains that direct marketing transactions generally carry a five-business-day cooling-off period, with suppliers required to refund payments within 15 business days after valid cancellation.
To request a return, email info@yankee.co.za with:
Do not send goods back before receiving return instructions from us.
Approved refunds will be made to the original payment method unless otherwise agreed.
Refund timing may vary depending on:
If the return is due to our error, a confirmed defect, or goods damaged before delivery, we will usually cover the reasonable return cost.
If the return is for change of mind or a non-defective item, return shipping or collection costs will usually be for your account.
Unless the law says otherwise, returns will not be accepted for:
For return or refund questions, contact:
Yankee Marine Co. (Pty) Ltd
Email: info@yankee.co.za
Phone:
